Refund Policy

Last Updated: October 26, 2026

This Refund Policy applies to purchases made through https://sendonyx.com and any associated checkout pages, sales funnels, and authorized sales channels operated by Playmarketer LLC ("Send Onyx," "we," "us," or "our").

We want our customers to be satisfied with their purchases. This policy explains the conditions under which refunds may be requested, how refund requests are reviewed, and what happens to account access and related services when a refund is issued.

By purchasing a product or service from Send Onyx, you acknowledge that you have read this Refund Policy, subject to any mandatory consumer rights that apply to your purchase.

1. 30-Day Money-Back Guarantee

Unless a specific offer expressly states otherwise, eligible Send Onyx software purchases are covered by a 30-day money-back guarantee.

If you purchase an eligible product and determine that it is not right for you, you may request a refund within 30 calendar days of the original purchase date.

To request a refund, contact us at [email protected] using the email address associated with your purchase.

Please include the following information:

Your full name.
The email address used at checkout.
The name of the product or offer purchased.
The approximate purchase date.
Your order or transaction ID, if available.

Our team may request additional information reasonably necessary to locate and verify your transaction.

We aim to make the refund process straightforward and to handle eligible requests fairly and consistently.

2. Products and Purchases Covered by the Guarantee

Unless the applicable sales page, checkout page, or written offer specifies different terms, the 30-day money-back guarantee applies to eligible purchases of Send Onyx software products and digital products sold directly by us.

Depending on the offer purchased, eligible products may include:

Send Onyx software access and eligible account plans.
Eligible lifetime software licences.
Eligible upgrades and add-on products.
Digital training materials, guides, and educational products.
Other digital products explicitly advertised as covered by our money-back guarantee.

If a purchase includes multiple products, bonuses, upgrades, or bundled services, the applicable sales page and checkout terms will determine whether the guarantee covers the entire bundle or only specific components.

Where an offer explicitly provides a different refund period or specific refund conditions, those terms will apply to the extent permitted by applicable law.

3. Subscription Payments and Recurring Billing

Some Send Onyx products or plans may be offered through subscriptions, recurring billing, introductory pricing, or promotional trial offers.

Unless otherwise stated in the applicable offer or required by law, the following conditions apply:

Initial payments: The initial payment may qualify for the 30-day money-back guarantee if the purchased product is eligible.
Recurring payments: Renewal payments are generally not refundable merely because a customer did not use the service, forgot to cancel, or no longer wishes to continue.
Cancellation: Customers are responsible for cancelling recurring subscriptions before the next billing date if they do not wish to be charged again.
Promotional trials: Trial periods, introductory offers, and their subsequent billing terms are governed by the terms disclosed at checkout.
Renewal notices: Where required by applicable law or the terms of a particular offer, we will provide appropriate renewal or billing disclosures.

If a recurring charge was made in error, a cancellation was not properly processed, or there are other exceptional circumstances, please contact our support team so we can review the situation.

Nothing in this section limits any mandatory refund or cancellation rights available under applicable law.

4. Lifetime Licences and Lifetime Access Offers

Some Send Onyx products may be sold as lifetime licences or lifetime access offers.

Unless the applicable offer expressly states otherwise, a lifetime licence provides access to the covered product for the applicable lifetime defined by that offer and its terms. It does not necessarily include third-party services, external email delivery costs, future paid upgrades, or separately priced products.

Eligible lifetime licence purchases may qualify for the 30-day money-back guarantee described in this policy.

If a refund is approved for a lifetime licence, the associated licence, account entitlement, or other refunded product access will be revoked.

A lifetime licence does not mean that every third-party service, SMTP provider, sending server, or external integration is provided free of charge forever. Any separately sold services remain subject to their own terms.

5. SMTP Services, Email Sending, and Third-Party Services

Certain Send Onyx offers may include or provide access to SMTP sending services, email delivery infrastructure, sending allowances, sending servers, or other third-party services.

These services may involve costs, infrastructure allocations, usage, or commitments to external providers.

Unless the applicable offer expressly states otherwise, refunds for these services are subject to the terms disclosed at the time of purchase and applicable law.

When reviewing a refund request involving SMTP services or sending infrastructure, we may consider:

Whether the service was activated or provisioned.
Whether the service was available as advertised.
Whether the customer was able to access the purchased service.
Whether a technical problem prevented the service from functioning as promised.
Whether any specific refund conditions were disclosed before purchase.

Where a bundled offer includes both software access and SMTP services, the refund terms for the bundle will be determined by the applicable offer and checkout disclosures.

We will not treat the mere activation or use of a service as automatically eliminating a refund right that was expressly promised or is required by applicable law.

6. Upsells, Order Bumps, Bonuses, and Bundles

Send Onyx may offer additional products during checkout or after an initial purchase. These may include upgrades, order bumps, training, software add-ons, traffic-related products, and promotional bundles.

Unless the relevant sales page or checkout specifies otherwise, each separately purchased product is evaluated according to its own disclosed refund terms.

If an order contains multiple products:

A refund request may cover the entire order or a specific eligible product, depending on the offer terms.
Where a bundle is sold as a single integrated offer, its refund conditions may apply to the bundle as a whole.
Bonuses included with a refunded purchase may no longer be available after the underlying purchase is refunded.
Where a refunded product is an upgrade to an existing account, the relevant up

Last Updated: October 26, 2026
This Refund Policy applies to purchases made through https://sendonyx.com and any associated checkout pages, sales funnels, and authorized sales channels operated by Playmarketer LLC ("Send Onyx," "we," "us," or "our").
We want our customers to be satisfied with their purchases. This policy explains the conditions under which refunds may be requested, how refund requests are reviewed, and what happens to account access and related services when a refund is issued.
By purchasing a product or service from Send Onyx, you acknowledge that you have read this Refund Policy, subject to any mandatory consumer rights that apply to your purchase.1. 30-Day Money-Back Guarantee

Unless a specific offer expressly states otherwise, eligible Send Onyx software purchases are covered by a 30-day money-back guarantee.
If you purchase an eligible product and determine that it is not right for you, you may request a refund within 30 calendar days of the original purchase date.
To request a refund, contact us at [email protected] using the email address associated with your purchase.
Please include the following information:
- Your full name.
- The email address used at checkout.
- The name of the product or offer purchased.
- The approximate purchase date.
- Your order or transaction ID, if available.
Our team may request additional information reasonably necessary to locate and verify your transaction.
We aim to make the refund process straightforward and to handle eligible requests fairly and consistently.
2. Products and Purchases Covered by the Guarantee
Unless the applicable sales page, checkout page, or written offer specifies different terms, the 30-day money-back guarantee applies to eligible purchases of Send Onyx software products and digital products sold directly by us.
Depending on the offer purchased, eligible products may include:
- Send Onyx software access and eligible account plans.
- Eligible lifetime software licences.
- Eligible upgrades and add-on products.
- Digital training materials, guides, and educational products.
- Other digital products explicitly advertised as covered by our money-back guarantee.
If a purchase includes multiple products, bonuses, upgrades, or bundled services, the applicable sales page and checkout terms will determine whether the guarantee covers the entire bundle or only specific components.
Where an offer explicitly provides a different refund period or specific refund conditions, those terms will apply to the extent permitted by applicable law.
3. Subscription Payments and Recurring Billing

Some Send Onyx products or plans may be offered through subscriptions, recurring billing, introductory pricing, or promotional trial offers.
Unless otherwise stated in the applicable offer or required by law, the following conditions apply:
- Initial payments: The initial payment may qualify for the 30-day money-back guarantee if the purchased product is eligible.
- Recurring payments: Renewal payments are generally not refundable merely because a customer did not use the service, forgot to cancel, or no longer wishes to continue.
- Cancellation: Customers are responsible for cancelling recurring subscriptions before the next billing date if they do not wish to be charged again.
- Promotional trials: Trial periods, introductory offers, and their subsequent billing terms are governed by the terms disclosed at checkout.
- Renewal notices: Where required by applicable law or the terms of a particular offer, we will provide appropriate renewal or billing disclosures.
If a recurring charge was made in error, a cancellation was not properly processed, or there are other exceptional circumstances, please contact our support team so we can review the situation.
Nothing in this section limits any mandatory refund or cancellation rights available under applicable law.
4. Lifetime Licences and Lifetime Access Offers

Some Send Onyx products may be sold as lifetime licences or lifetime access offers.
Unless the applicable offer expressly states otherwise, a lifetime licence provides access to the covered product for the applicable lifetime defined by that offer and its terms. It does not necessarily include third-party services, external email delivery costs, future paid upgrades, or separately priced products.
Eligible lifetime licence purchases may qualify for the 30-day money-back guarantee described in this policy.
If a refund is approved for a lifetime licence, the associated licence, account entitlement, or other refunded product access will be revoked.
A lifetime licence does not mean that every third-party service, SMTP provider, sending server, or external integration is provided free of charge forever. Any separately sold services remain subject to their own terms.
5. SMTP Services, Email Sending, and Third-Party Services

Certain Send Onyx offers may include or provide access to SMTP sending services, email delivery infrastructure, sending allowances, sending servers, or other third-party services.
These services may involve costs, infrastructure allocations, usage, or commitments to external providers.
Unless the applicable offer expressly states otherwise, refunds for these services are subject to the terms disclosed at the time of purchase and applicable law.
When reviewing a refund request involving SMTP services or sending infrastructure, we may consider:
- Whether the service was activated or provisioned.
- Whether the service was available as advertised.
- Whether the customer was able to access the purchased service.
- Whether a technical problem prevented the service from functioning as promised.
- Whether any specific refund conditions were disclosed before purchase.
Where a bundled offer includes both software access and SMTP services, the refund terms for the bundle will be determined by the applicable offer and checkout disclosures.
We will not treat the mere activation or use of a service as automatically eliminating a refund right that was expressly promised or is required by applicable law.
6. Upsells, Order Bumps, Bonuses, and Bundles

Send Onyx may offer additional products during checkout or after an initial purchase. These may include upgrades, order bumps, training, software add-ons, traffic-related products, and promotional bundles.
Unless the relevant sales page or checkout specifies otherwise, each separately purchased product is evaluated according to its own disclosed refund terms.
If an order contains multiple products:
- A refund request may cover the entire order or a specific eligible product, depending on the offer terms.
- Where a bundle is sold as a single integrated offer, its refund conditions may apply to the bundle as a whole.
- Bonuses included with a refunded purchase may no longer be available after the underlying purchase is refunded.
- Where a refunded product is an upgrade to an existing account, the relevant up